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Shipping Policy

Last Updated: May 2026

Thank you for choosing our store. Sync Smart Technology Co., Ltd is committed to providing reliable and efficient delivery services for customers across Europe. To ensure faster order fulfillment, our products are dispatched from our European logistics network.

Primary EU Warehouse:
Al. Krakowska 87/A15
05-552 Wólka Kosowska
Poland

1. Shipping Coverage

We currently provide delivery services throughout the European Union, serving customers in countries including (but not limited to):

Germany
France
Italy
Spain
Poland
Netherlands
Other eligible EU member states

Delivery availability may vary for certain remote locations or islands.

2. Processing & Delivery Time

Our logistics team works to prepare and dispatch orders as efficiently as possible.

Order Processing

Processing time: 1–2 business days
Includes payment verification, order preparation, packaging, and quality inspection before shipment.

Estimated Transit Time

Central Europe: approximately 1–3 business days
Other EU destinations: approximately 3–7 business days

Estimated Overall Delivery Time

Most orders are delivered within 3–7 business days after order confirmation.

Please note that orders placed during weekends or public holidays will be processed on the next available business day.

3. Shipping Fees

Electric Scooters & Electric Bikes

We offer free standard shipping on complete electric scooter and e-bike orders delivered within our standard European service regions.

Spare Parts & Accessories

Shipping costs for accessories, replacement parts, chargers, or similar items are calculated automatically during checkout according to destination and parcel specifications.

4. Customs Duties, Import Charges & VAT

For products shipped from our European warehouse to eligible EU destinations:

No additional customs duties are payable upon delivery.
No unexpected import tariffs will be charged.
Product prices displayed on our website already include applicable VAT where required.

The amount displayed during checkout represents the final amount payable, with no hidden import-related charges for qualifying deliveries.

5. Order Tracking

After your order has been dispatched, a shipping confirmation email containing tracking information will be sent automatically.

Depending on your destination, deliveries may be handled by established logistics partners such as DPD, DHL, GLS, or other regional carriers, allowing you to monitor shipment progress online.